Beauty at Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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4861 reviews
I arrived on time and was forwarded to the waiting room by one of the hairdressers. There were drinks for selfservice etc but I did not enjoy any since, at the time, I was unsure if I could (she basically pointed the way and said "you can wait there").
After 1 hour waiting I went to check why the delay and actually just inform them I was leaving (I wasn't to happy with the service). When I told one of the gentleman and the receptionist that I had been waiting for 1 hour, they checked their system and I was never "checked in",so they didn't even know I was there waiting! (Good excuse but totally unprofessional). The beautician was fully booked so I received a "I'm sorry I don't know what to say" from them and just left.
The later two people dealing with mt issue seemed friendly and honest enough about the mistake but I was not expecting this kind of situation to happen in a over 4 stars rated salon.
I was going to do a Hollywood waxing since I'm leaving to Paris for my 9th anniversary. I left the salon feeling upset and fustrated that 1 hour of my life was wasted waiting for anything at all!!
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The visit took a bit longer than I would have anticipated by Francesca did a great job on my hair, the ombré looked really natural and was blended well!
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Very good value and clean but the beauty therapist was a bit rude.
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