Beauty at Muse of London Reviews
24 Mortimer Street, Oxford Street, London, W1T 3JP
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4861 reviews
They left a voice message at 2pm on the day to say they needed to reschedule my 4.30pm appointment
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I should start out by saying that I was late for my appointment (thought it was at 1:30 instead of 12:30), but they gave me a ring to see where I was and were still able to take me, which I was really grateful for. The manicurist was initially quite brusque but eventually warmed up. She worked quickly and efficiently, and even managed to do my pedi (she wasn't sure there would be enough time, since I was late). So that was great.
As for the venue and what the service itself entails, they're both a bit lacking. The beauty area of the salon is on the lower ground level, in a rather dark space with no real charm or ambiance. Not even any music playing. The manicure didn't involve any soaking of my fingers, cuticle trimming or hand massage - she just went straight in with the cuticle stick, which was a bit painful. Likewise with the pedicure, I didn't get to sit in a pedicure chair or soak my feet, or get any skin sloughing. I was just in the wheelie chair I'd sat in for my manicure.
Maybe that's what you get for booking a discounted service, but I thought it worth mentioning!
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