Beauty at Jair Santamaria Reviews
At Jair Santamaria Hairdresser , 109-115 Blackfriars Road, Newington , London, SE1 8HW
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261 reviews
I’ve visited Jair twice now, and he’s genuinely one of the loveliest hairdressers I’ve ever been to. He really listens to what you want and offers thoughtful guidance to help you find the most flattering style for your face. I noticed some negative reviews, but both of my experiences have been excellent! I will definitely be returning
Excellent eyebrow wax will now be my go to place for Beauty
Treatment by Sandra•Eyebrow Waxing
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Jair… the best hairdresser in London without a doubt. He is always so attentive, listens carefully, and cuts beautifully. I have never received so many compliments on my hair since getting it cut by him.. highly recommend. Thank you so much.
I’m so glad I didn’t let a couple of negative comments sway me, because my experience at this salon today was absolutely wonderful. From the moment I walked in without an appointment, I was warmly welcomed. Jair was incredibly kind, attentive, and really took the time to listen to my concerns.
He gave me a relaxing wash followed by a beautiful blow dry that left me feeling confident. The salon itself has a lovely rustic yet clean and inviting vibe that made me feel comfortable right away.
It’s also one of the most reasonable salons in the area. I’ll definitely be back! Thank you 😊
Asked for a trim — left with a drastic, uneven cut I didn’t consent to. Still out £140 and devastated.
This was by far the most disappointing salon experience I’ve ever had.
I booked in for a simple trim at the Blackfriars branch — 1–2cm off the ends, long blended layers, and clear instructions not to remove length. I emphasised multiple times that I was nervous, that my hair takes years to grow, and that I wanted to keep it long with minimal changes.
Instead, I left with several inches taken off, visibly uneven layers that don’t match my parting, and a cut that looks rushed and imprecise. One side sits shorter than the other, and there’s no way to wear it down without it looking like a mistake. The only option was tying it up.
I tried to raise this calmly with the salon after washing and styling it at home — that’s when I saw how bad it really was. The owner, Jair, was dismissive and sarcastic on the phone. I ended up in tears after the call. There was no apology, no offer to correct it, and no refund — just defensiveness and a refusal to take responsibility.
He even responded, when I said I didn’t feel this was my fault: “What do you want, for me to cry on the phone to you?”
I’ve since had to pay £100 at another salon for a corrective cut just to make it wearable. That stylist was visibly shocked at the state of it.
Photos attached so you can judge for yourself. (The last one, with the smiley face, is the before.)
I truly regret this experience and the money I lost — not to mention how upsetting it’s been to feel so dismissed when I tried to resolve it reasonably.
EDIT: I’ve never received a refund, and the salon stopped replying to my emails. The owner’s public response here is not accurate.
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