I booked luxurious facial which included a clense, steam and exfoliation which is why I booked this. The steamer was broken why a business only has one I am not sure. I was really disappointed by this as this was my first experience of having a facial. I wasnt even given an option to rebook or get a refund and I wasnt even called to say if I was ok with this. I only found out when I arrived. It was replaced with hot towels which were not even hot in my opinion. As this was my first facial ever and I had come all this way I didn't want to make a fuss. The lady doing my treatment was nice but in the first 5 mins of her describing the treatment she spoke really fast it was hard to keep up with her. Overall I felt the facial itself was disappointing. The head and neck massage was a little painful. I did say something but it continued to be painful but I beared through it. The arm massage was nice. The ambiance was nice and when I left I did feel quite relaxed.