This was one of the worst nail salon experiences ever. When I arrived, it was completely packed with no desk spaces available. The atmosphere was disorganised and chaotic, with staff members dropping items and shouting across the salon.
I was shocked to be put on a pedicure seat and then the technician put a cushion and towel on my lap. This is not how a manicure experience should go and then midway through my appointment a new technician took over my nails. Very unprofessional and terrible.
Treatment by Nail Technician 01•Gel Nails Manicure
The technician and my lashes were great. I loved the result and she was brilliant. However the customer service at the entrance / nail area was rough to say the least. I’m not sure if it was because I didn’t look like their usual clients or that they were simply too busy but I was practically dismissed from the moment I entered. No one told me if there would be a wait (there was) and I’m 99% no one informed the technician that I had arrived. I was very much made to feel invisible so be prepared.
Treatment by Beauty Therapist 01 - Eyelash extension 01•Lash Lift