Athenaeum Spa at The Athenaeum Hotel & Residences Reviews

The Athenaeum Hotel & Residences, 116 Piccadilly, Hyde Park Corner, London, W1J 7BJ

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Reviews are written by customers after their visit.

4.7
2142 reviews

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Written by our customers, so you know what to expect at each and every venue.
Impressive
I had a lovely spa visit; the package was great value for money. The facilities were comfortable, towels and bathrobes were excellent. However, pre-visit communication felt too casual, like having a WhatsApp conversation. Therapists didn’t introduce themselves or check preferences, and treatments were inconsistent in pace and technique. While these are small areas for improvement, I still enjoyed my visit, and with more consistency and personal touches, the experience could be even better
I always come to this spa, good ambiance and staff so good at what they do, massage was so so amazing! And facial was amazing, love going here it’s always great every time
I wouldn't call this treatment a massage. The therapist was barely putting any pressure. when I asked her to press harder she refused and then stopped and asked if I would like to change treatment. She was extremly rude and incompetent and they didnt have anyone else to replace her. I stopped half into the treatment because I was getting frustrated instead of getting relaxed. Probably the worst massage I ever had. Even the receptionist was defensive. Bad experience bad attitude. Wouldn't go back
This was bought as a birthday treat by my lazy 'a' son..... I asked a work colleague/ friend along. Having never had a spa treatment before... I loved it. It came at the right time with all the stress going on at work. Almost fell asleep. Have had massages before and prefer harder but having said that...the experience as a whole was relaxing and ALL staff were polite and attentive. We arrived super early and were allowed in to the spa room to use the facilities so.... NO complaints!!
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