Our family group were really looking forward to our Spa day but were left disappointed.
The Spa area, changing rooms and toilets are scruffy and lacking in good house keeping. My therapist lack finesse and the understanding about the needs of her client, refused to perform my aromatherapy massage due to my type 2 Diabetise, completely ridiculous! My pedicure was hastily done and the nail polish appallingly applied. When I approached the main desk , I was promised a phone call once the manager had spoken to the therapist. This did not happen and my email was left unanswered.
I will not be returning and would not recommend it to anyone!
My Daughter treated herself and two friends to a Spa Day, Even though they should have had their lunch included they were all asked to pay for it? They had a lovely time but unfortunately they had to shell out more money on the day than expected. They are students, even though I have emailed the spa and asked to have the extra money refunded they keep coming up with excuses as to why they charged more on the day? Pretty mean I think, and not acceptable.
Arrived today greeted a warm welcome provided a towel and a bathrobe.used the spa pool was cold but eventually you warm up.
Steam took a while to heat up however spa was closed yesterday New Years Day.
Lunch provided was so good king prawns to start chicken curry as our main.
Massage and facial was so good bit of a misunderstanding as two of us booked wanting the same time but the spa only had a beautician working so treatments took our whole afternoon up.
Manager offered us a 5% discount .
Poor staff no jacoozi working couldn't find our booking food ok did not shoe us around had to ask about everything free wine as we did complain. Massage ok.... gym good. Personally wouldn't go again.
Show more reviews...
When arrived we was told the jacoozi was not working I should of got a call then they couldn't find our booking staff did not show us round we had to ask where everything was we did get a free bottle of wine for jacoozi not working or another day to book we had booked the day off to go that day do no way was going to re a range another day. Poor unqualified staff. Food was ok massage was fantastic but sge was agency. Very disappointed would not go again.