Very disappointing facial to the extent I wanted to potentially complain. Such poor technique - there was no facial massage during the treatment, which should be part of the treatment, her application was far too soft and light, she also did not put the products properly on the chin or down the side of my nose, the T zone which needs more intensive cleaning. Felt frustrated and certainly disappointed at lack of massage on face and lack of confident technique. Therapist herself nice and professional but has not been trained in giving a good facial. Poor value, not good enough for £50.