I agree with a lot of reviews here, the place is not the most relaxing and it has an amateur-ish vibe to it. The Shellac manicure was done by a guy (I think his name is Trang but unsure) who wasn't wearing a uniform and just came in from outside and asked me to take a seat -I was a bit puzzled by that. He was very delicate, which I appreciated but the final result is cloudy on some nails, uneven and dented on a couple nails. At some point he started sneezing in his hoodie (poor thing was sick but probably better to excuse oneself and blow your nose on a tissue instead of your own clothing in front of a client).
I then had an eyebrow waxing appointment that turned out to be threading (not fussed about the difference but I was just guided to a room, asked to lay down and the lady just started doing my brows without asking me what I wanted or anything). The brows turned out fine so not upset about that but I think the venue definitely needs to work on customer service and communication. Also maybe hire a better nail technician.
Nails didn’t last long and were smudged - but didn’t realise until I got home. I also got told to come back the next day as they didn’t receive my booking.