I bought the aforementioned service for '45-minute consultation from a Chiropractor combined this with one chiropractic treatment lasting approximately 30 minutes’ from Groupon.
I’ve usually had great experiences with Groupon so was saddened by this particular experience.
I rang to make the appointment and was told that they could only fit the consultation in and I would have to come back for my treatment - Which I agreed to.
On my arrival to the Angel Wellbeing Centre – which is as previously mentioned in another review, a door into a corridor with tattered and dirty carpets and no sign to tell you where to go.
When I found my way up the stairs, a fierce receptionist barked orders for me to fill in some forms about my medical/personal/social history and then in turn she clipped it to the door of the clinic room for all to see.
It was also clear that the receptionist was keen to get out on time (1pm) and was not interested in niceties – this was also reflected by Brian - the Chiropractor himself.
My appointment was 12.10pm and I had arrived 10 minutes early to ensure I was not late for my appointment – The Chiropractor on the other hand did not seem to care about being late and I was eventually seen at 12.40pm. No apologies.
When I was finally asked to come into the clinic room, the Chiropractor – Brian – fired off the exact same questions that were written on the form previously clipped to the front of the door. He seemed to become annoyed if I took longer than a couple of seconds to answer the questions – I felt that despite being rushed through this part of the consultation however that this would lead him to spend more time looking at my back and neck and diagnosing the problem – I was wrong.
During this quick fire quiz into my past medical history he then asked me about the triggers for my back and neck issue which I felt was likely due to stress due to recently changing my job.
When asked what I did for work, I explained that I was mental health nurse working in a general hospital and that I was finding it difficult and at times quite distressing. You would think this would be a cue to tread a little carefully and perhaps not probe too much if this was the major trigger for my pain and general upset. Alas Brian felt it the perfect opportunity to tell me all about his ex-wife’s mental health problems, treatments and his general dislike for her and then whether I felt that the man in the news who had crashed the plan into the Alps was actually ‘crazy’ or not – he did all of this whilst standing in front of me and not actually taking in any interest in the reason why I was there.
He continued to talk throughout the ‘consultation’ which lasted approx. 15 mins – Not the 45mins that I had paid for.
The physical check lasted less than 5 minutes and only consisted of his checking my reflexes with the hammer and having a quick glance at my posture.
When asked following this whether he could do anything today as I was in a great deal of pain, he told me to get dressed and then we would discuss it.
Once dressed he stated (whilst standing up) that he was not going to do anything for it today and that I should come back next week for further treatment. Oh and also advised ‘lay off the Nurofen but stick some peas on it over the next couple of days’.
Due to being in acute pain and another difficult engagement with the receptionist I foolishly agreed to book a follow up appointment for the following week, however upon leaving the clinic, it dawned on me that the consultation was only 15mins and had a less than 5 minute examination and I was no clearer as to why I was in so much pain and the treatment options that might be available to me.
This was quite frankly was the worse experience I have had in what was meant to be a professional clinical setting.
Brian himself was incredibly rude and inappropriate as well making me feel rushed and like I was getting in the way of him finishing on time.
Throw in the attitude of the receptionist and state of the clinic – I would say this place is to be avoided.
Following leaving the clinic, I subsequently called the clinic and stated that I wanted to cancel my ‘treatment’ appointment – to which I was informed I would lose the value of treatment and would have to pay next time – To which I assured the Receptionist that I had absolutely no intention of ever returning to that place.
AVOID! AVOID! AVOID! – Go somewhere where the clinicians and staff like people and care about their jobs, because that is evidently not Angel Wellbeing Clinic.