I’m a customer who has returned back as the manicure and staff are lovely here! The nail drying station was dusty though which is why I have not given 5* for cleanliness.
Dreadful.
1/ Booked with a specific (and highly reviewed on TW) nail therapist who was at the other venue when I arrived and was apparently unavailable at the time I booked. Which begs the question, why was she listed as available on the app when I booked?
2/ Was seen 15 mins late by a different technician.
3/ The ‘Spa Manicure’ is fully described on the app in detail as any decent manicure would be: hands would be cleaned, cuticles soaked, pushed back, and clipped. Nails would be cut and filed etc. What actually happened is that my nails were cut with tools that had not been cleaned between uses, my cuticles were pushed back without ANY soaking or cuticle remover, and then hacked at by (again) a cuticle nipper that hadn’t been sterilised between uses. Polish application was fine, but if that’s all I wanted, I would have done it myself.
This was absolutely not worth the £20 I had pre-paid using the app. The ONLY reason I didn’t walk out midway through the treatment was because I had already paid and I didn’t trust the establishment to give me a refund.