When I arrived for my appointment I was kept waiting for 25 minutes with no explanation as to why, and without being given any estimation of when I might be seen. When the therapist finally came over, she told me "I feel uncomfortable as I can't tell if you're a boy or a girl." Whilst requesting gender information in order to match clients to an appropriate therapist is legitimate, being told that my gender presentation makes someone "uncomfortable" was a very distressing experience. This salon did not seem particularly LGBT+ friendly.
I showed up for my appointment at 6, which is when I had booked it for. I was told they were running late and there would be a 10-15 minute wait, which I was fine with. Then 15 minutes later the girl who was meant to take my appointment comes out and takes anither customer in, after half an hour of waiting I ask when I will be getting into my appointment, the manager shrugs and says it shouldnt be too long. He goes onto give a million excuses as to why they are late when all i wanted was for someone to be honest with me from the start so I didnt just waste 45 minutes of my time. Very rude staff, I will never be going back there. Appalling how a business can be run in that manner.