When I arrived I felt quite rushed into the treatment without being asked any health questions or going through the form I had filled out. I also didn’t get asked if the pressure was right during the treatment. I was rushed out of the room after my treatment too (the therapist walked in as I was changing and said she had to clean the room for the next customer). The actual treatment was good but the customer service needs improvement
I was given a full body massage when I specifically booked a back and shoulder massage due to feeling very tense in my shoulders and I have various veins in my legs. I felt the massage was very rushed, she finished 5 minutes early and we started the massage 5 minutes late so I didn’t get a full hour. I was due to buy a gift voucher for my dad for Christmas but due to the experience I didn’t bother.