Wasn't Charlotte even though that's who I had booked. She had someone else with a cut and colour at the same time so guess they were prioritised for being a higher paying customer. I got the owner. He's fine but after a bad haircut elsewhere I wanted Charlotte. They didn't even mention it outright. I should have said something but wasn't feeling great
Love my haircut, Charlotte knew exactly what she was doing and remembered the details of what I asked for. Considering how thick my hair is, she was very capable. Will happily return now that I’ve found a decent hairdresser in St Albans.