The massage I had was cut short by 15 minutes. After the massage, I had booked a haircut but had to wait nearly an hour before I left as I didn't have time to wait any longer. Complained and got a refund on the cut I never had but was told they would do nothing about the massage time being reduced from 45mins to 30mins.
I was slightly late to my appointment so it ate into my massage time but this was my fault, the massage itself was perfect! The staff were so friendly and informative about the procedure and what is causing my muscle tension. I am going again next week! Thumbs up