Disappointing - firstly felt like i was in a Spanish tapas bar the music was so loud and not at all relaxing. Not appropriate at all. Might aswell be called a shoulder blade massage instead of back neck & shoulder as i never had the rest of my back massaged. Her customer service skills were poor all round & The whole thing just had the "can't be bothered" feel to it. Couldn't wait for it to be over & will not be back.