Got a gel removal, which was more uncomfortable and rougher than usual, and when I got outside into the sunlight I noticed that I still had quite a lot of leftover lumpy bits of gel on my nails. Had to buy emery and buffer boards to remove the rest myself, as I wasn't going to bother to return for the sake of a 7 quid removal. Won't be using them again. The nail tech was perfectly pleasant, just unfortunately not very bothered about attention to detail.