Welcome to Serenity Clinic
At Serenity Clinic, we believe that feeling good starts with feeling confident, comfortable and cared for.
With over 13 years of experience in the beauty and wellness industry, our passion lies in helping clients look and feel their very best through personalised treatments, professional care and a genuine commitment to results.
We are an advanced skin and body treatment clinic specialising in results-driven treatments designed to address individual concerns, enhance confidence and support your personal beauty and wellness goals.
We understand that no two clients are the same. That’s why we take a personalised approach to every appointment, taking the time to understand your concerns, expectations, lifestyle and desired results before recommending the most suitable treatment plan.
Our focus is on delivering quality treatments with attention to detail, professionalism and care. We want every client to feel listened to, valued and completely comfortable throughout their experience with us.
Our approach to results:
At Serenity Clinic, we believe in working towards realistic, achievable and long-lasting results. While individual results will naturally vary, we take pride in providing tailored treatment plans that are designed around each client’s needs.
For clients looking to achieve noticeable improvements, we generally recommend a course of treatments rather than isolated sessions. Consistency is important, and our team will guide you through the most suitable treatment programme based on your individual assessment.
Our aim is never to make unrealistic promises, but to provide honest advice, professional guidance and treatments that are carefully tailored to you.
Visit us at our new location
We are delighted to welcome you to our new clinic:
Serenity Clinic
48A Carmichael Road
London
SE25 5LT
Our clinic is conveniently located right next to Norwood Junction Station, making us easily accessible by public transport. We are approximately a 4-minute walk from the station.
We want your visit to be as straightforward and enjoyable as possible, whether you are joining us for the first time or returning for another treatment.
Appointment arrival information:
To ensure every client receives their allocated treatment time without disruption, we kindly ask that you arrive promptly at your scheduled appointment time.
Please be aware that our team may be attending to another client immediately before your appointment. For this reason, we may not be able to answer the door or welcome you inside before your allocated time.
If the door is closed when you arrive at your appointment time, please ring the buzzer that shows Serenity Clinic and a member of our team will assist you as soon as possible.
Late arrivals:
We understand that unexpected delays can happen. If you are running behind schedule, please notify us as soon as possible so that we are aware.
However, please be advised that clients arriving 10 minutes or more after their scheduled appointment time will unfortunately be unable to receive their full treatment. This is to ensure that our next client’s appointment is not delayed and that everyone receives their full allocated treatment time.
We appreciate your understanding and consideration.
Cancellation policy:
We kindly require a minimum of 24 hours’ notice if you need to cancel or rearrange your appointment.
Appointments cancelled with less than 24 hours’ notice will be forfeited. Unfortunately, the missed appointment cannot be rescheduled or carried forward.
We appreciate that circumstances can sometimes change unexpectedly, but this policy allows us to manage our diary fairly and offer appointment availability to other clients.
Refund policy:
Please be advised that all payments are strictly non-refundable.
Where applicable, unused treatment courses may be transferred to another individual or exchanged for a clinic voucher, subject to agreement with the clinic.
We encourage all clients to ensure they are happy with their chosen treatments and arrangements before making payment.
Our promise to you:
At Serenity Clinic, we want your experience to be about more than just your treatment. From your initial enquiry to your appointments and aftercare, we are committed to making you feel welcome, respected and supported.
We pride ourselves on creating a calm, friendly and professional environment where you can take time for yourself, feel comfortable asking questions and trust that your individual needs are being considered.
Whether you are visiting us for advanced skin treatments, body treatments, maintenance or a little well-deserved self-care, our team looks forward to welcoming you.
Thank you for choosing Serenity Clinic. We look forward to being part of your journey to feeling confident, refreshed and your very best.
With care,
The Serenity Clinic Team
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