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Shapeshift Hair & Beauty
Welcome to Shapeshift Hair & Beauty! A salon based in Ferryhill offering a complete range of professional hair, skin and makeup services.
The salon is owned and run by Sophie, a level 3 qualified hairdresser and makeup artist, offering all areas of hairdressing, makeup and skincare services.
https://www.shapeshifthairandbeauty.co.uk/
Highlights, Balayage, and creative colour techniques, our experienced team is dedicated to helping you achieve your desired look. We provide high-quality perms, keratin treatments, bridal hair, and makeup for all occasions, ensuring you look and feel your best for every event.
Flexible appointments for weekdays, evenings and weekends, contact us for further information.
At Shapeshift Hair and Beauty, we prioritize a calming and personalized experience for each client. Book your appointment today and let us transform your look!
Nearest public transport:
The venue is conveniently situated close to plenty of public transport options, ensuring a hassle-free journey to the venue for all beauty enthusiasts.
The team:
This one-to-one service aims to leave you feeling so relaxed and comfortable that you can't wait for your next visit.
What we like about the venue:
- Atmosphere: 1-1 appointments, no chair hopping!
- Specialises in: We have a team who show strengths in different areas, Bridal, creative colour and Balayage
- The extra touches: You can choose from a variety of free refreshments. This thoughtful gesture adds a personal touch, making every appointment a relaxing escape.
Shapeshift Hair and Beauty Salon Policies
Welcome to Shapeshift Hair and Beauty! We are dedicated to providing a relaxing and professional experience for our clients in a quiet and tranquil environment. To ensure smooth operations and maintain our high standards, please review our salon policies below.
1. Appointment Scheduling
We strive to offer personalized one-on-one appointments wherever possible to ensure you receive the best service and attention.
2. Cancellations
Kindly provide a minimum of 24 hours' notice for cancellations or rescheduling of appointments.
Cancellations made less than 24 hours in advance will incur a fee of 50% of the service cost.
In the case of a "no show," where no prior notification is given, the full service cost will be charged.
Clients must cancel their own appointments via Treatwell, if the cancellation is within the time frame, no charge will incur.
3. No Shows
A "no show" is defined as a missed appointment without any prior communication.
Clients who do not attend their scheduled appointment will be charged the full service fee, and any future appointments will be charged up front.
4. Complaints
We highly value your feedback. If you are not satisfied with your service, please notify your stylist immediately or reach out to management before leaving the salon.
We are committed to resolving any issues professionally and confidentially.
5. Zero Tolerance Policy
Shapeshift Hair and Beauty operates a zero-tolerance policy for any form of abusive language, aggressive behaviour, or harassment.
Individuals displaying such behaviour will be asked to leave and will be denied future services.
6. Health and Safety
The health and safety of our clients and staff are our top priority.
Please inform us of any allergies, sensitivities, or medical conditions prior to your appointment.
We adhere to strict hygiene protocols, including thorough sanitisation of tools and equipment after each use.
7. Minors
Clients under the age of 18 must have parental or guardian consent to receive services.
A responsible adult must accompany all minors during their appointments.
8. Sickness
If you or anyone in your household is feeling unwell, we kindly request you to reschedule your appointment to maintain the health and safety of our staff and clients.
No-show and cancellation fees apply when rescheduling due to illness.
9. Payments and Gratuities
We accept payments in cash and all major credit/debit cards.
Gratuities are appreciated but not expected; please feel free to tip your stylist at your discretion.
10. Punctuality
We encourage our clients to arrive on time for their appointments.
Late arrivals may result in a reduced service time, and the full service fee will still apply.
11. Service Changes
We reserve the right to modify or cancel services deemed unsuitable based on health assessments or stylist recommendations, ensuring the safety and satisfaction of our clients.
Thank you for being a part of the Shapeshift Hair and Beauty family!
We appreciate your understanding and cooperation in adhering to these policies, which allow us to provide the highest level of service. If you have any questions or need further clarification, please do not hesitate to ask.
01740 790003
07355828165
