I arrived on time for my appt, where I inquired if Nina could do the design I wanted. She confirmed and mentioned an extra fee, cash only. The infill process was painful, with my cuticles bleeding, and Nina not addressing it. I suggested mixing colours for my design since there was no match, but she declined, insisting on two block colours. Feeling unheard, I opted for a simpler design. Nina's tone shifted, and she repeatedly mentioned needing to pick up her child, something not aforementioned.