Following a balayage appointment back in January, I was really disappointed with blending and transition as well as the colour. The staff were lovely and reached out to me to return for a complimentary melted roots treatment to help improve the look of the balayage. Nino was incredibly understanding and attentive, discussing with me how best to improve the transition of the roots. I really appreciate the effort to make things better and have walked out much happier this time! Thank you!