Having only visited better known brands (cowshed, champneys, spa hotels) was a little taken aback by the lack of seating on arrival (other than treatment chairs), lots of labelled tupperware containers and a member of staff warming her lunch up in the microwave in the front room of the salon, didn't create a great first impression.
However the treatment I had i was very pleased with and the beautician knowledgable , just feel that maybe work needs to be done to look at overall customer experience, and creating a relaxing atmosphere to justify higher brand prices
Even though I received a confirmation email after booking, they had no confirmed my booking and failed to contact me about it. I got to the salon only to be told they are unable to treat me and it was a wasted trip. Quite angry as the member off staff was very rude and did not care that I had traveled to the salon knowing full well she had cancelled the booking. Refused to take responsibility and kept saying it's not my fault and was not at all remorseful.