I went to Wembley Beauty Clinic for a Hollywood wax. The receptionist seemed annoyed I booked via Treatwell and asked me to call next time—not a great start. The beautician was in a rush, didn’t introduce herself, and kept pushing other treatments, even saying the hair on my arms “didn’t look nice,” which felt rude. The wax was quick but incomplete, with missed spots. Hygiene was poor—paper on the bed tore immediately. Overall, disappointing.
Waxing Experience:Jagruti handled my waxing & did a fantastic job. She was professional, skilled, & ensured a comfortable experience. I was very happy with the service.
Facial Experience:Harjeet rushed through the process, used minimal product, and skipped the massage entirely. She popped my active acne, causing pain and bleeding, and neglected my neck until I pointed it out. It was clear that she lacks the necessary skills to perform a facial—completely inexperienced and unprofessional.