Unfortunately the wax was a lot more painful than usual because of the very (nearly burning) hot wax. My beautician was really kind and tried her best to keep the wax cooler, but I was sore and red after and also still had some wax residue on me and some stray hairs. If she had not been so lovely, I would have been more angry about the bad wax, but she was very kind, comforting and apologetic.