Wax was done ok however when the lady first put the wax on my skin I screamed as it was way too hot. I asked her to turn it down (as I had been burnt with wax before) and she simply told me that she couldn’t turn it down. Personally I think this is unacceptable and this isn’t how you treat paying customers. Also the shop is in the basement of a newsagents stuffy with no AC. Go elsewhere if you can.