It was my second visit at waxed, I felt so welcome and looked after. I didn't feel awkward or on edge. I was put at ease straight away. Jocelyn was very welcoming and chatted to me as if we had been friends for years which put me at ease. I couldn't recommend Waxed enough. I was also very impressed with how clean the salon is. It is clearly a very well run business with happy staff that feeds down into their customer care/experience.