The massage was fine, but there was a miscommunication about how long I'd booked for, so it was interrupted while the details of my appointment were checked. Not a huge deal, but somewhat jarring in the middle of a treatment.
They could have communicated what the procedure would be like before it happened. I had no idea what to expect and found that quite annoying as it turned out to be an hour long treatment. No effort to make me feel pampered.