Horrendous experience. I am never going back there again. The therapist didn't speak any English and this was a major obstacle in communicating. I said 5 times that the wax was to hot but she would continue with the same hot wax. My arms felt like they were on fire. Was so glad when the aftercare lotion was applied but she started wiping it off with tissue, it felt like sandpaper on my arms because they were super sensitive at that point. Could say more but word limit.