My biggest issue was that I had to top up my manicure (normal nail polish) £3 extra even though the description of the treatmant clearly states "Your nails are then painted with a polish of your choice". It says it takes about 20min for the treatmant but it took over an hour because they don't use any kind of quick-dry top coat. Also, the tools were not sanitized prior using them on my nails, a BIG NO NO. The manicure was okay but not worth the money and the experience