Having looked forward to our spa break in a 5 star hotel, our experience of this hotel was so disappointing. The main issue was that the staff were junior, untrained, did not understand what 5* service means, and in several cases didn't speak any English. Every contact with the staff was painful, we were brought the wrong food, the wrong drinks, everything was slow. It took 3 hours to finish our dinner as we were waiting between every course. The spa facilities were a little tired but passable. Not what I would class as 5*, particularly disappointing for a Relais & Chateau hotel.