If you’re looking for a spa day... don’t go here.
The pictures on the village hotel’s Treatwell profile, and the experience, were completely unrepresentative of the reality. We were expecting a relaxing spa with pool with access to spa guests, and instead we had a public leisure centre style environment with so many children in the pool that you couldn’t be in any one lane, and stank of chlorine/did not appear clean - as the pool was open to all ‘members’ of the leisure club in the community. This was not stipulated on the Treatwell profile.
When we couldn’t use the pool, we went to the jacuzzi which was out of order. No one from the spa or hotel had contacted us to say that this was the case, and we’d arrived an hour and a half before our treatments to make use of the spa facilities and our booked ‘day’. We therefore had to sit and wait for over an hour before our treatments with little to do other than sit in their relaxation room, which although being nice, was actually cold and had several used mugs and teabags, with only green tea (I am pregnant, and so couldn’t have this).
When you book a spa day, you expect a spa environment. The spa and the leisure centre desk, despite being less than 5 feet away from each other, had not communicated that the jacuzzi was out of order. If the spa is using pictures of the pool and jacuzzi to advertise its services, then this is unsatisfactory.
The ‘lunch’ on offer were sandwiches and pub grub, which is also absolutely not what you would expect from a spa day. We didn’t bother to take this up.
Had we known that this would be the case we would have booked and paid for the treatments alone, or gone elsewhere. I am 5 months pregnant and had come up from London for this experience and so was extremely disappointed with Treatwell, with whom I’ve always had a good experience and have used several times.
In spite of this, the treatments themselves were great and I have no complaint about them or the very nice staff who tried to help us out with this experience and are assisting us with a refund.
had a great day and the spa experience was great. Great staff and amazing treatments.
however the food provided was average and the service very slow as they were super busy. They compensated us and were super apologetic when we feedback, but they did need more staff on for food
Really enjoyed my massage, she paid attention to my problem area which was my shoulders and worked away at all the knots, I felt amazing afterwards.
2 years agoReport