Treatwell
The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.5

316 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Victoria Secret Beauty
Victoria Secret Beauty
Victoria Secret Beauty,
@ Frankie and Cochrane Hair Salon and Clear Light Clinic, 42 Lambs Conduit Street, WC1N 3LJ
United Kingdom

Skin Clinic

Victoria Secret Beauty
Victoria Secret Beauty,
@ Frankie and Cochrane Hair Salon and Clear Light Clinic, 42 Lambs Conduit Street, WC1N 3LJ
United Kingdom

Opening hours

Mon - Sat 10:00 am - 9:00 pm
Sun 1:00 pm - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Victoria Secret Beauty part of Victoria Secret Nails   Off-peak
This venue offers discounts on off-peak appointments.

Victoria Secret Beauty is a beauty centre situated in Central London, offering a range of services for all your needs.

Please be aware that we will not accept under any circumstances, customers who arrive late by 5 minutes or more. Any customer who does will not be attended or refunded.

See more
Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 316 reviews

5 stars 217
4 stars 66
3 stars 23
2 stars 2
1 star 8
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Eyebrow and Eyelash Tinting (1)
  • Eyebrow Waxing (1)
  • Facials (13)
  • Microdermabrasion (12)
  • Hair removal
  • Brazilian Waxing (28)
  • Hollywood Waxing (26)
  • Leg Waxing (1)
  • Male Waxing (3)
  • Waxing (53)
  • Massage
  • Deep Tissue Massage (9)
  • Therapeutic Massage (14)
  • Nails
  • Callus Peel (2)
  • Gel Nails (39)
  • Manicure (60)
  • Pedicure (88)
  • Two Week Manicure (58)
  • Two Week Pedicure (20)
Show more
Have you been here? Write a review
Verified review Visited July 2016
Posted 2 days ago
Lovely atmosphere and highest possible quality - my nails look absolutely gorgeous! Also Maria has delicious teas and popping there is such a great experience for body and mind! Shellac is done extremely well and lasts really long.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Posted 4 days ago
I had the most unpleasant experience. My booking was changed last minute which meant I had to rearrange my other commitments. Upon arrival (on time), I was asked to wait outside without any explanations. I could hear arguments going on behind closed doors. Rosanna then came out and announced that I needed to leave as there's been an 'incident'. I asked if I could rebook my appointment or get a refund - she ignored me and closed the door. I contacted her later on to express my disappointment and that I had requested a refund from Treatwell, she replied with a message that was overtly aggressive with racist undertones. Shocking, unprofessionalism to say the least. Treatwell has been fantastic in dealing with this complaint.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

3 days ago
Having looked at the owner's comments to negative reviews, it is clear that any criticism is not taken well. An example of this as follows: reply to a customer's comment in June 2015 about the service and ambience, the owner replied "If this is is not up to your standard, make sure that you look for a better area or call to ask for the size of the room you are going to be in prior to you booking or:

There are lovely Chinese places where people sit all together doing pedicure and manicure.
AT LEA ST AT OUR LOVELY PLACE IT IS 1 PER APPOINTMENT."

Report as inappropriate

Verified review Visited August 2016
Posted 5 days ago
I had a Shellac Manicure Soaking off, Shellac Manicure and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 1 month ago
Great full treatment- lovely lady- really kind and thorough. So clean and well looked after.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 1 month ago
Amazing salon. Very good quality manicure! I will definitely come back

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 1 month ago
.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Posted 1 month ago
I absolutely love my pedicure to be done at this place, but only by Rosana. I really like her work and the attitude towards her clients. The rest of the staff seems to be very friendly too! Thank you!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 1 month ago
My experience at this salon was the worst i have had using Treatwell to book beauty appointments.

I had booked an hours shellac manicure on the lunch break before i was going on holiday. The girl seemed inexperienced and took forever to just file and shape my nails, didn't help she was using a nail file the size of my little finger, it took 45 mins just to do that! 15 mins left for the shellac paint, she put the base coat on, i was told to put my fingers in the light machine for 2 mins - since when does shellac take 2 mins to set? It's usually 30 secs. I took my hand out after the 2 mins and touched my hair, my nails stuck to my hair, the polish had not set, after 2 minutes it had not set. She asked me to put them in for another 2 mins, after she found another light machine to use, this one didn't work either, at this point i protested being as this was an hours appointment, at this rate it would last well over an hour and a half for a simple shellac manicure. We tried again, but it still didn't work on the base coat, i didn't see any use in carrying on as she tried to put colour on, what's the point if it's not going to set?

I left, without shellaced nails for my holiday and no time to get them done anywhere else. I called Treatwell to get a refund and the salon would not sign it off saying they had fulfilled my service and it was their word against mine. £28 i'll never see again.


Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

1 month ago
Dear Customer,

Thank you for your comment,

I would to ensure all our customers that UV light comes into 2 different types: LED 30 second and UV 2 minutes curing lamp therefore it is an option of each individual merchant to get the lamp what suits best.

However, personal issues should not interfere with any professionasl whilst providing services.

Report as inappropriate

Verified review Visited April 2016
Posted 1 month ago
I had legs waxing; the treatment was very good and left my legs very smooth. However, there were some patches of hair left at the back of my leg. Not a big deal as I shaved the hair off, but it would have been nice to have all hair removed.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 1 month ago
Amazing place and pedi stays a lot longer than 2 weeks!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
I had facial with Victoria. She is very friendly and knowledgable. Although I arrived 10 min late, she still gave me full time. Feel so clean and refreshed!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
Some misunderstanding with the booking about time and type of treatment. Pedicure was done properly by a good beautician although no scrub was applied on feet and shade of red shellac colors was poor. Overall satisfied.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
Had a pedicure here, really enjoyed it!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
Fast, precise and relaxing two week gel manicure.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
I had a full body massage. Very relaxing! Nice venue. I will probably book again.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited May 2016
Posted 2 months ago
Great shellac manicure, will be back!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
I had a Hollywood Waxing, chocolate wax, made from cocoa, ideal for sensitive skin+ hair retardant. and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 2 months ago
I'm not one to usually write bad reviews but unfortunately on this occasion I must. I arrived on time for my appointment only to be finally seen 10 minutes later (lunch time appointment meant I needed to be back within 75 minutes so I ended up being late). The gel manicure itself was probably one of the worst one I've had; messy, not evenly covered and rushed. They have already chipped 3 days in. Add on top of this the fact that it was 36GBP, I would not recommend.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Posted 2 months ago
Rosana was welcoming, friendly and professional. My pedicure was one of the best I've ever had. There was a wide variety of colours to choose from and the whole experience was very relaxing. I'll definitely be a returning customer!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited May 2016
Posted 2 months ago
Good deal - good staff - medical pedicure is done with 4 hands - the first pedicure i had done that wasn't ticklish!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews