Been here quite a few times, as I've always enjoyed the massages and the ambience. This time it wasnt up to the usual standard. Towels smelt musty, room was cold and heater had to be on, which obviously made noise. Background music didn't kick in until half way through. I'm sure the masseuse is supposed to have warm hands before she gives you the massage. Pressure was very mixed, sometimes really hard, other times too soft. Overall just not what it is normally like. Disappointed, didn't enjoy it, did not come out feeling relaxed like i normally do.