My appointment was with Alexandra. She makes you feel comfortable straight away, and it is very clear she knows what's she's talking about whilst referring to muscle groups and which ones are responsible for my multiple knots. She found out about my occupation and what kind of strains it brings and gave great tips on how to handle these e.g. stretches. My expectations were managed properly by explaining the process of unknotting me and the after care I need to know. Drinks, coffee and home made mince pie (delicious) were offered. Booked a second appointment straight away!