Booked for4pm&told they were behind&would have to wait 10/15min which was fine. Wasn’t seen until 4:30. No consultation before treatment. Facials done before massage which was unusual given that we’d be face down for massage. During, I asked for back&shoulders to be focused on - the massage was rushed&equal times weren’t spent on each shoulder. I checked time&hadn’t even had 1hr 30 of treatments that we prepaid for (finished 20min early) No consultation after. No way to treat returning customers