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Venue rating

2.3

17 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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VGmedispa Kensington
VGmedispa Kensington
276 Kensington High Street,
Kensington, London, W8 6ND
United Kingdom

Skin Clinic

VGmedispa Kensington
276 Kensington High Street,
Kensington, London, W8 6ND
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat 10:00 am - 6:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

VGmedispa Kensington part of VGmedispa

VGmedispa is a modest skin clinic located in Kensington. Offering a range of non-invasive cosmetic services - including dermal fillers, cosmetic injectables, skin rejuvenation and cellulite treatments - their expert practitioners strive to bring clients the safest and most effective medical and beauty treatments available. VGmedispa is also the UK supplier of Vagheggi Italian luxury skincare

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Services

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Comments

Reviews (written by customers after their visit)

2.3

Chain rating

Based on 17 reviews

5 stars 7
4 stars 2
3 stars 1
2 stars 0
1 star 7
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Cellulite Treatments (2)
  • Laser Lipo (1)
  • Face
  • Chemical Skin Peel (1)
  • Facials (1)
  • Hair removal
  • Laser Hair Removal (4)
  • Medical & Dental
  • Cheek Enhancement (1)
  • Cosmetic Injectables (3)
  • Dermal Fillers (9)
  • Scar Tissue Treatments (1)
  • Skin Lightening (1)
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Have you been here? Write a review
Posted 5 days ago
absolutely disgusting! this so called "spa" is a con! please please save your money and go else where! the "vgmedispa" had an address of a different spa under a different name with different contact details! when ringing to enquire this staff were rude and very quick to get you off your phone so as to avoid confrontation. when ringing the spa that they gave the address of they said that the other company is "temporarily there", absolute rubbish. they grab your money and run! lost just under three hundred pounds, am very very angry. this is a watch dog case!

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Posted 1 week ago
AVOID THIS PLACE!! COMPLETE RIP-OFF, COMPANY IS OUT TO CON YOU AND TAKE YOUR MONEY!!

I've never experienced such terrible customer service and felt completely ripped off. I bought a voucher for bikini line laser hair removal. I had to wait over two months before an appointment was available. Once I arrived for my consultation I had to wait nearly 40 minutes, despite arriving on time. The consultation was then very rushed and mainly consisted of trying to up-sell additional services to me. I was pressured into purchasing an upgraded treatment and paying for it on the spot. I was told no additional appointment would be needed for this.

When I got home and did a bit of research I realised that I didn't need this service. I called the salon to request a refund, mentioning that I'd been pressured into this service that I didn't need, and after fobbing me off (oh we'll sort it out when you come in for your treatment, oh the manager isn't here, she'll call you) I eventually managed to talk to the manager who said that she couldn't authorise a refund and I would need to contact the head office in writing. I did this but received no reply. Despite trying to chase them up I never had any reply. Eventually I contacted my credit card company who issued a refund.

In the meantime, I'd been continuing my appointments for my original treatment. They were late and very hurried, lasting less than 5 mins each. They were also cancelled and rearranged at short notice. After 3 treatments I'd seen absolutely no difference whatsoever, despite being told that my skin/hair was ideal for the treatment and I should get very good results that I'd start to notice after the first treatment.

A couple of hours before my fourth appointment and a couple of weeks after being issued the refund for the treatment that I'd not been receiving I was called by the company to say that as my credit card company had issued a refund they could no longer give me the treatments - even though the refund was for a seperate treatment and I'd paid in full for the treatment I was getting. When I explained this they told me that they'd still have to cancel my appointment while they 'investigated'. In the end I was so fed up with their terrible service and a complete lack of results that I gave up and didn't bother booking any more treatments. The people working in the salon were friendly, despite the chaos and extremely rushed treatment. Whilst researching the company I found more negative reviews with similar experiences and also discovered that someone had successfully filed a claim against them in the court. One of the worst companies I have ever dealt with.

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Posted 1 week ago
I am extremely disappointed with the service at Kensington VGMediaspa. I purchased a voucher for 6 sessions in June 2015. After many attempts to arrange an appointment for the patch test, I managed to book it for the beginning of September. Then I received a cancelation e-mail and had to rebook it. After the test I had to wait four and half months for the first session. It seems that the treatment at VGMediaspa will be a life lasting experience for me. The staff there does not care about customers very much, they are self-involved.

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Posted 1 week ago
I deeply regret buying a voucher for VGmedi spa. I have only had one appointment for the 6 sessions I bought. They have cancelled 3 appointments so far. They cancelled one appointment when by phoning me when I was on my way to my appointment! The excuse is always the same - they are short staffed. They even cancelled an appointment by email days before my appointment telling me they are short staffed. I would never recommend this place.

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Posted 1 week ago
DO NOT GO HERE
THEY CANCEL REPEATEDLY AND DO NOT OFFER YOU ANOTHER DATE
THEIR HEAD OFFICE DO NOT RESPOND TO LETTERS OF COMPLAINT
STAFF ARE RUDE
AVOID AVOID AVOID

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Posted 2 weeks ago
AVOID AT ALL COST!!!

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Verified review Visited November 2015
Posted 2 months ago
Jo was amazing! Such a lovely woman. She talked me through the whole process and made me feel at ease. Love the results and will be coming back when I need it! Thanks Jo.

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Verified review Visited August 2015
Posted 5 months ago
Brilliant place, lovely service and would reccomend to everyone. Also great value for money would use again for sure. Brilliant!!!

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Verified review
Posted 6 months ago
I was sold a batch of 3 of the Pixel treatments. First I was given a skin patch test and told that my skin was suitable for the treatment. According to their site they were meant to have put anaesthetic on 20 minutes prior to the treatment. This was not done. Despite the cold air being blown on to my face while the treatment was being done, I was in agony. I was told that after the treatment it would not be painful and would feel like mild sunburn. The searing pain was equivalent to when I once burned my hand badly in an oven and got treatment for 2nd degree burns. I immediately went to buy a tube of lidocane and applied it continuously for a few days. I was unable to let anything touch my face. Even a soft towel felt like sandpaper on my skin and I had to sleep on my back for four days. After the first treatment I was left with blisters under my eyes which after healing left dark marks under my eyes. After contacting the clinic I was told to go in for a consultation. I did not manage to get any resolution and despite contacting them numerous times, I've just been ignored.

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Posted 2 years ago
went to this clinic for injectable, was satisfied with the result considering that I paid only about 80£, went back again 3 months later for a top up, it was OK, not brilliant but OK, went again for the Botox treatment, which was actually Dysport, I was not impressed with the results, I would say that it's SoSo, as I have had botox treament for many years before. I think that the company has a big staff turnaround, so it depends on who the staff is when you get the treatment. The place otherwise was very friendly and clean

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Posted 2 years ago
I was a bit nervous at trying injectables with somewhere I didnt know but I rang in advance & checked that it was a medically approved clinic & the staff were very reassuring & helpful.
The injectables are done by a qualified nurse & she was very gentle - didnt hurt at all - and was helpful in asking me what kind of "look" I wanted. She suggested I have a little bit at first & see how I felt after a week, then I was able to go for a top up.
All in all a great experience, the dermal fillers dont seem to have lasted as long as previous places I've been to but the wrinkle relaxing injections were fine though so 4 months later, I'm going back again! :)

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Verified review Visited December 2012
Posted 3 years ago
Very swish place and the you are given a lot of time - so not rushed at all like a lot of places, but they are very booked up. It's a new'ish place and the staff are very keen and polite. My dermal did not take first time - rare apparently, but they were very kind about it and re-did the appointment with a filler a step up - which a couple of weeks later seems to be fine.
I felt like I was in good hands and they know what they are talking about and up to date with know how - not kiss me quick at all.

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Posted 3 years ago
This is my second time here, for dermal filler in my nasolabial lines. I didn't catch the name of my therapist, but she treated me both times, so I am pretty sure she is the go-to lady for fillers. Anyway my filler is PERFECT. It looks so natural, I couldn't be happier with it. She's a real pro...no bruising, and it is exactly the right amount. Thanks so much!

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Verified review Visited November 2012
Posted 3 years ago
I've just got back from a inspiring visit to Vagheggi. Everything was just right for me and I am a stickler for things like ambiance and customer service.
I arrived early as requested and was greeted at the door by a gorgeous girl, who also seemed genuinely pleased to see me, which doesn't happen that much in London. I was seated on a loungette and offered a drink, I asked for a coffee and I was dead impressed when I heard the beans being ground and I thought, Ah it's like being in Italy again. It was delicious. The therapist made me feel like I was in experienced hands as we went through the Q&A's before I signed the consent form. The procedure was quick, painless and executed with a deft precision that has already wanted me to re-visit. On my way out I had a lovely chat with the girl who greeted me at the door, about skin, dirty London air, moisturisers, the seasons and sunblock and again she seemed genuinely engaged with me; fantastic customer service. She gave me a few samples of some creams available which I can't wait to try. It was a 10 out of 10 for me and I'm looking forward to my next visit already. Molte grazie per il bel tempo. Molte grazie.

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Posted 3 years ago
Vagheggi was very helpful and made me feel very comfortable. Their clinic isn’t like a typical clinic, it looks sophisticated and up market. Everyone was really friendly and made my experience very relaxing.

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Posted 3 years ago
We had a fabulous time at Vagheggi. I went with my daughter. The guys there are so funny! You walk away feeling like a million dollars. I ended up buying some of the skincare products, the lip plumper & some skin lightening cream to help with my sun spots.

Loved the layout of the place too, it's not like a clinic at all, more of an upscale boutique. Resisted trying any treatments, but have passed a referral card on to a friend who wants a new place for Botox. I think I've found it for her. Thank you & for the free samples x

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Comments

3 years ago
I accidently thumbed down your review - Wahanda would not let me undo it. My apologies.

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Posted 3 years ago
Had a great experience with Vagheggi Clinic! The staff were very friendly and warming and was offered a glass of Prosecco on arrival. My consultation was very professional and the therapist answered all my concerns. I felt very well looked after and am absolutely delighted with the results of my treatments. I was even offered free samples of the Skincare range, which have made my skin feel amazing! Would highly recommend this clinic and will deinitely be returning. Excellent value for money with an exceptional service!

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3 years ago
I noticed when googling for reviews of this clinic that the same review (with a different user name) is on another website. Doesn't exactly inspire confidence.

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3 years ago
Thanks - this is helpful!

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3 years ago
Went to the Vagheggi Chelsea Clinic for the non surgical face & neck lift for which the staff promised great results. It was on special offer but still I still spent a great deal of money. Unfortunately this was the greatest waste of money as I have found absolutely no difference whatsoever and my family also agree that there is no change at all. Phoned the Clinic to see if they could repeat the procedure in case it hadn't been done right the first time and they said they would repeat it but for half the price, which is still a huge amount of money. I felt that this would be spending even more money and still might not work. They assured me that it had worked the first 2 times, and had promised anyway that only 2 sessions were needed, so was very surprised when it was suggested that I in fact might need 4 sessions. A complete waste of money and a procedure that I will never do again. Very disappointed with Vagheggi Clinic as they had promised results and there were absolutely none and the fact that they were happy to leave me without any results after spending so much money. Avoid like the plague.

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