Venus Nails & Wellbeing Spa Reviews

182-184 Kensington Church Street, London, GB, W8 4DP

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Reviews are written by customers after their visit.

4.8
185 reviews

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Written by our customers, so you know what to expect at each and every venue.
Upon arrival I wasn’t greeted and had to ask around about my appointment. Then I had to wait for 10 mins until I spotted a freed up technician and reminded them of my appointment - otherwise it looked like no one cared. The gel removal was rushed, the technician had to stop 3 times: to answer the phone & manage the booking requests & to process refund to a lady next to me who couldn’t wait for her pedicure appt any longer. They peeled off too much of my nail along with gel and as a result broke
Great service
Mixed experience. Walk-ins accepted when already busy. Appt delayed. Lady I had for most of my treatments was good! ...but technicians swap around. End of Pedi was done out of pedicure chair & toes were painted with my feet under mani station.
Expensive for what it is, £65 for gel pedicure + off, making an appointment won’t make a difference as you’ll still have to wait at least 15mins as they often double book / accept walk-ins close to appointment times (happened to 3 other people)
They are very hygienic. The top coat of my manicure was lumpy and I had to ask for her to redo most fingers, twice. It chipped and lifted within a day or two. The pedicure so far has lasted (5 days). I wasn't amazed with the service or the atmosphere, one lady was quite rude, another was very friendly and tried to make up for it. I wanted it to be great but it left me a bit annoyed/disappointed by how they made me feel and the end quality.
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