Nothing personally to the staff on the day but after 30 mins late, I had NO IDEA when my 2pm appt would be available. I had other commitments so had to leave - I hope I get my full refund soon
Booked an early appointment and was waiting nearly 2 hours. I went back 3 weeks later thinking I’d give another chance and maybe that was a one off but I was still waiting 40 mins, had 3 different therapists doing one nail treatment and my pedicure was horribly rushed because again my 2 hour parking had run out. Won’t be going back. It’s certainly not the relaxing experience you expect. This business needs to sort out its booking system as it’s clearly accepting too many.