I usually come every 3 weeks for a clear polish manicure. On my last visit, the technician finished without applying the clear polish. I explained that I typically get the transparent polish with drying and oil. Luckily, a colleague stepped in and finished my nails beautifully. Please ensure all staff know your full services, as not everyone prefers gel or shellac. The 4 is based on the colleague that stepped in! Or else it would have been a 2.5.