On arrival, I was asked what colour tint I would like, I told my beautician light brown as I'm very fair The finished colour is actually dark brown which I'm unhappy with. The wax was quite painful and my natural brow shape has been altered which I didn't request. Overall, I found the salon very welcoming. It is clean and the beauticians are all friendly. Sadly I was unhappy on this occasion and had to alter my brows further at home.