Asked for 2" off and came out with 4-6" off and back to a style I grew out 5 years ago. Perhaps my request was misinterpreted and it was difficult to see what was happening at the back of my head til too late. However, it felt good to get rid of the weight of my hair. Rushed out and I wasn't offerred a mirror view of the back of my hair. It will grow again, but 'm trying to work out how I tie my hair back for the gym.