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Venue rating

4.6

104 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
East Street,
Turners Hill, East Grinstead, West Sussex, RH10 4QD
United Kingdom

Hotel Spa

Alexander House Hotel & Utopia Spa
East Street,
Turners Hill, East Grinstead, West Sussex, RH10 4QD
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Alexander House Hotel & Utopia Spa part of Alexander Hotels

Set on the borders of Sussex and Surrey, alexander House Hotel and Utopia Spa is a prestigious five star hotel surrounded by 120 acres of countryside estate and perfectly maintained gardens. The glamorous property is famed for its spectacular interiors, personable service and an award winning Utopia Spa. The subterranean spa is carefully set with mood lighting, relaxation spaces and Grecian themed design that together with features such as the therapy pool, indoor and outdoor bubble tubs, saunas and steam rooms, compels guests to slip into a state of utter tranquility.

If you’re looking for a more active approach, while away your time on the tennis court, play a spot of golf on the new putting green, explore the surrounding trekking trail, indulge in a yoga class or enjoy time in the state of the art gym.

Therapies are on offer to soothe both your mind and body, with treatments from Mediterranean-inspired brand Temple Spa, alongside holistic treatments from Tri –Dosha, Caci, OPI and Loreal. Friends and couples alike can enjoy shared bliss with specially designed treatments carried out in double treatment rooms - the ultimate in joint relaxation!

For the ultimate in alfresco spa time, enjoy a dip under the stars or soak up the sun in the new private hot tubs, or discover the spa garden’s new sauna.

If you’re considering extending your spa time, our 58 individually designed bedrooms, including 19 new Cedar Lodge Suites may be just the luxury you’re looking for…

Alexander House boasts a range of dining experiences from Afternoon Tea in one of the gorgeous lounges or served Al Fresco on the terrace, to 3 AA Rosette AG’s, the more informal Reflections or sparkling champagne bar, 1608.

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Services

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Comments

Reviews (written by customers after their visit)

4.6

Chain rating

Based on 104 reviews

5 stars 70
4 stars 26
3 stars 5
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Hydrotherapy (10)
  • Steam and Sauna Therapy (27)
  • Face
  • Facials (8)
  • Fitness
  • Swimming (34)
  • Hair
  • Blow Dry (1)
  • Haircuts and Hairdressing (12)
  • Massage
  • Aromatherapy Massage (1)
  • Indian Head Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (8)
  • Nails
  • Manicure (1)
  • Pedicure (1)
  • Yoga & Pilates
  • Yoga (3)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 2 days ago
This is the best spa I've been too. My second visit. Love this hotel and spa

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Verified review Visited January 2016
Posted 1 week ago
I went for a Just for January and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 3 weeks ago
Fantastic facial .so relaxing .staff excellent .afternoon tea delicious.

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Verified review Visited January 2016
Posted 1 month ago
Messy pool area., towels, magazines, glasses left strewn about. Slow restaurant staff with poor attention to detail, plates regularly not collected at breakfast, lunch and dinner. Ran out of beans, pastries, peppermint tea. Overall definitely not a 5 star experience. Other reviews reveal the same issues. Will avoid in future.

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Verified review Visited December 2015
Posted 1 month ago
Lovely hotel and spa, only complaint being the pool was dirty (debris on the foor and stuff floating around), also found some paper/card in the hot tub. Otherwise very nice all round. The complimentary nibbles in the spa waiting area was a nice touch and the outdoor hot tub was a very relaxing. Food was pricey but very nice, recommended on the whole

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Verified review Visited November 2015
Posted 1 month ago
All of their staff were very helpful and pleasant. We were guaranteed for the room by 3pm on the day but they were about 10 minutes late which we weren’t that bother, but when they finally gave us our room at 3:15 , it came with the complimentary of glass of champagne as an apology, a very nice gesture! I thought there was no better way to keep your customers happy and coming back again! Well done!
The spa was lovely, we have been to many spa in the UK and Alexander hotel has to be one of the top! The water temperature was just right and the size of the spa/ swimming pool was perfect.
In the restaurant , the food and service were top notch, services in this hotel were flawless. We could tell all waitresses, waiters were well trained and by certain standard.
We definitely would return to this hotel soon.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Two Night Dinner, Bed and Breakfast Spa Break and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Two Night Dinner, Bed and Breakfast Spa Break and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 2 months ago
Although I was feeling very ill with a flu bug on the day of my arrival I enjoyed myself so much. Every aspect was just perfect and I left feeling so much better and almost on top of the world.

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Verified review Visited November 2015
Posted 2 months ago
First things first, the rooms are absolutely amazing!! The spa is great with lots of different option. We also had dinner at Reflections which was excellent!! The breakfast on the other hand was very disappointing. It was almost as though the breakfast was run by a different kitchen to dinner even though it was in the same restaurant. Apart from breakfast we had a really good time and would certainly think about returning.

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Verified review Visited November 2015
Posted 2 months ago
From the moment I arrived to eventually leaving in a very relaxed state, my Spa Day at Alex House was simply wonderful. A much needed break from the hustle and bustle of London work life. The staff were incredibly friendly and accommodating. Thank you.

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Verified review Visited November 2015
Posted 2 months ago
Excellent staff went above and beyond due to a mix up with the the order. Not staff fault!! Will be returning

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Verified review Visited October 2015
Posted 3 months ago
I went for a Two Night Dinner, Bed and Breakfast Spa Break and have awarded it 4 stars.

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Verified review Visited October 2015
Posted 3 months ago
Unfortunately the 1 hour and 25 minute massage ended up being closer to 1hour and 10 minutes. I was given a partial refund, however this was dissappointing bearing in mind the cost and the fact its a 5 star spa.

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Verified review Visited October 2015
Posted 3 months ago
an absolutely amazing grounds for a spa, there is even a lovely country walk trail for you to stride it out when the lounging gets a little dull, we enjoyed the tennis courts and the out door sauna and hottub. the staff were fantastic and treated us like royalty and the cocktail bar in the evenings was something we really looked forward to. sadly not every weekend can be an Alexander House weekend!

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Verified review Visited September 2015
Posted 4 months ago
Had a fantastic blowdry, I will be returning for the same and perhaps other treatments. Very friendly and the location is lovely. Only downside is the treatments are really expensive.

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Verified review Visited September 2015
Posted 4 months ago
I went for a Peace Tailor Made Spa Day and have awarded it 5 stars.

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Verified review Visited August 2015
Posted 5 months ago
I went for a Utopia Spa Day and have awarded it 5 stars.

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Verified review Visited August 2015
Posted 5 months ago
I had a Women's Wet Haircut and have awarded it 5 stars.

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Verified review Visited August 2015
Posted 5 months ago
Would have been more enjoyable had the therapist applied more pressure (requested twice and gave up after that) but overall still a good experience

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