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Venue rating

4.5

119 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Alexander House Hotel & Utopia Spa
Alexander House Hotel & Utopia Spa
East Street,
Turners Hill, East Grinstead, West Sussex, RH10 4QD
United Kingdom

Hotel Spa

Alexander House Hotel & Utopia Spa
East Street,
Turners Hill, East Grinstead, West Sussex, RH10 4QD
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Alexander House Hotel & Utopia Spa part of Alexander Hotels

Set on the borders of Sussex and Surrey, alexander House Hotel and Utopia Spa is a prestigious five star hotel surrounded by 120 acres of countryside estate and perfectly maintained gardens. The glamorous property is famed for its spectacular interiors, personable service and an award winning Utopia Spa. The subterranean spa is carefully set with mood lighting, relaxation spaces and Grecian themed design that together with features such as the therapy pool, indoor and outdoor bubble tubs, saunas and steam rooms, compels guests to slip into a state of utter tranquility.

If you’re looking for a more active approach, while away your time on the tennis court, play a spot of golf on the new putting green, explore the surrounding trekking trail, indulge in a yoga class or enjoy time in the state of the art gym.

Therapies are on offer to soothe both your mind and body, with treatments from Mediterranean-inspired brand Temple Spa, alongside holistic treatments from Tri –Dosha, Caci, OPI and Loreal. Friends and couples alike can enjoy shared bliss with specially designed treatments carried out in double treatment rooms - the ultimate in joint relaxation!

For the ultimate in alfresco spa time, enjoy a dip under the stars or soak up the sun in the new private hot tubs, or discover the spa garden’s new sauna.

If you’re considering extending your spa time, our 58 individually designed bedrooms, including 19 new Cedar Lodge Suites may be just the luxury you’re looking for…

Alexander House boasts a range of dining experiences from Afternoon Tea in one of the gorgeous lounges or served Al Fresco on the terrace, to 3 AA Rosette AG’s, the more informal Reflections or sparkling champagne bar, 1608.

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Services

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Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 119 reviews

5 stars 80
4 stars 30
3 stars 6
2 stars 2
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Hydrotherapy (10)
  • Steam and Sauna Therapy (33)
  • Face
  • Facials (10)
  • Fitness
  • Swimming (40)
  • Hair
  • Blow Dry (2)
  • Haircuts and Hairdressing (13)
  • Massage
  • Aromatherapy Massage (1)
  • Indian Head Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (10)
  • Nails
  • Manicure (1)
  • Pedicure (1)
  • Two Week Manicure (1)
  • Yoga & Pilates
  • Yoga (6)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 2 weeks ago
Very busy today but once again staff were very polite and helpful. Rebecca is fabulous and I only go there now. Finally found a good hairdresser again!! 😀

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Verified review Visited August 2016
Posted 2 weeks ago
I went for a Celebration Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 month ago
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 month ago
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 4 stars.

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Verified review Visited July 2016
Posted 1 month ago
The hotel itself is beautiful and well managed. The dinner in the Reflection restaurant was exception with extremely attentive serving staff, with unparalleled customer service and some of the best food I have had for a long long time. Accommodation was good with plenty of room and gorgeous spa toiletries. The rooms are connected directly to the spa building is great as you can flit back and forth easily. Only downside is that there is no air conditioning in this building, so it was extremely hot during the summer and required a standalone noisy fan to be turned on every 2 hours (on a timer).

The indoor pool area was a bit disappointing, the hot tub was far from and the jacuzzi jets weren't that abundant in weak in areas. The outdoor hot tub was much warmer, and the private hot tubs were a lovely retreat away from everyone else. It would also be nice to get some occasional service to the outside area, to up sell drinks etc. The treatment (a full body massage) was extremely relaxing and recommended.

Overall it was a great stay, with super food, however the spa felt a bit lack luster and a bit disowned, compared to the levels of the hotel itself. It also seemed a bit disorganised going to wait for your treatments. Some things could just have been a bit smoother and even more relaxing.

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Verified review Visited June 2016
Posted 2 months ago
What an excellent experience once again. We really enjoyed our stay and will definitely recommend it to other people!

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Verified review Visited June 2016
Posted 2 months ago
Good haircut, nice salon

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Verified review Visited May 2016
Posted 3 months ago
I went for a One Night Dinner, Bed and Breakfast Break and have awarded it 4 stars.

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Verified review Visited May 2016
Posted 3 months ago
Amazing hotel and treatments thanks very much.

Really special place I would 100% recommended to my friends and already have!!

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Verified review Visited April 2016
Posted 4 months ago
I could not fault our entire over night stay at the Alexander. From the moment we arrived the staff were prompt, courteous and respectful of all our requirements. Nothing was too much bother and the staff were just the right level of attentive and not imposing. We visited earlier than our check in time for afternoon tea and then once checked at 3pm for our stay went on to use the facilities, all of it was impeccably presented and really impressive.
Some people have commented on the noise factor of the pool, yes it is noisy when the indoor Jacuzzi is on full pelt but this is because of the pressure it creates (exactly what it's supposed to do!) and therefore the subsequent noise, equally keep in mind that like a lot of hotels the pool is on the ground floor/basement which amplifies the noise somewhat. However this is no different to our stays in other hotels, such as the Grand in Eastbourne that also has the same lay out.
I paid for my partner to have the 40 minutes Swedish massage and he said it was fantastic. His therapist applied the desired amount of pressure and he was left feeling very relaxed and knot free. In comparison to places such as The Treatment Rooms in Brighton (best massage I've ever had) yes, the cost is on the higher side, but then you are paying for the facilities and the caliber of the environment too.
The food was great and our room was beautiful, we will most definitely be returning next year to celebrate our anniversary in style!
The only con I can say for our stay was that booking via Treatwell made it a little difficult. When you book on the site you are asked if the purchase is a gift, as was the case in my instance. However, when then confirming my reservation earlier in the week in which we were staying I became rather worried when it could not be located, this was because even though the booking was on my card they had used the 'recipients' name on everything else as reference and had therefore double booked all of our other reservations. Unfortunately the booking department that I spoke to incurred several issues on the phone and weren't able to help me much, however by the time we arrive at the hotel everything had been sorted accordingly. Just keep in this in mind!

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Verified review Visited April 2016
Posted 4 months ago
Amazing long weekend. Beautiful hotel and facilities.

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Verified review Visited March 2016
Posted 4 months ago
A lovely setting and wonderful spa. We were lucky enough to stay in one of the very ample and well designed suites in the new building. On our next stay we will opt for the fine dining restaurant as the meal in the standard restaurant, included in our package wasn't great - and we're not fussy eaters.

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Verified review Visited March 2016
Posted 5 months ago
I had a Women's Wash and Blow Dry and have awarded it 5 stars.

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Verified review Visited February 2016
Posted 5 months ago
I had a Gelish Luxury Manicure Treatments and have awarded it 5 stars.

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Verified review Visited February 2016
Posted 6 months ago
I went for a One Night Sunday Spa Break and have awarded it 5 stars.

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Verified review Visited February 2016
Posted 6 months ago
This is the best spa I've been too. My second visit. Love this hotel and spa

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Verified review Visited January 2016
Posted 6 months ago
I went for a Just for January and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 7 months ago
Fantastic facial .so relaxing .staff excellent .afternoon tea delicious.

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Verified review Visited January 2016
Posted 7 months ago
Messy pool area., towels, magazines, glasses left strewn about. Slow restaurant staff with poor attention to detail, plates regularly not collected at breakfast, lunch and dinner. Ran out of beans, pastries, peppermint tea. Overall definitely not a 5 star experience. Other reviews reveal the same issues. Will avoid in future.

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Verified review Visited December 2015
Posted 7 months ago
Lovely hotel and spa, only complaint being the pool was dirty (debris on the foor and stuff floating around), also found some paper/card in the hot tub. Otherwise very nice all round. The complimentary nibbles in the spa waiting area was a nice touch and the outdoor hot tub was a very relaxing. Food was pricey but very nice, recommended on the whole

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