Overall pretty stressful - not the relaxing experience I had hoped for after a long day at work! They were clearly very understaffed and had taken on more appointments than they could manage, including walk-ins. As a result they were running approx 30 minutes behind schedule. The lady who was in charge was very stressed and shouting at the customers, telling them to sit down / go and pick a colour. The shellac manicure I booked online was supposed to take 45 minutes. She rushed through my treatment in 30 minutes! I wouldn't return in a hurry!