I arrived on time and was asked to wait 10 minutes as the person who was going to wax me was doing someone else's nails. The bed I lay on for my wax was broken, so the head part wouldn't raise - the beautician did get a blanket to put behind my head but I can't say I was comfortable. The waxing itself felt like the beautician was in a rush, the wax was flying all over the place, including my clothing, and then at the end my legs looked patchy, so I had to point out the areas she needed to redo.