USA Star Nails & Beauty - Clapham South Reviews

33 Balham Hill, Clapham South, London, SW12 9DX

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Reviews are written by customers after their visit.

4.4
7993 reviews

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Written by our customers, so you know what to expect at each and every venue.
Always get my nails done here
It was hugely busy when I visited. Despite pre booking, I had to wait 20 minutes. The technician proceeded to start using an electric file on my nails presumably thinking they were gels / shellac when it was actually normal polish. There was also an alarm going off the whole time I was there - it sounded like the warning when the battery is running low in a smoke detector.
Unfortunately very disappointed. Turned up at 6pm for my appt and they didn’t start on me until 7.10pm. I kept being passed between staff members and people with appts after me got prioritised as they were going out which wasn’t fair. Overall it wasn’t handled well and it took 3x as long as it should have done
Great value for money!
The man who was doing my nails was very aggressive with filing my nails. So much so that he clearly had damaged the skin around my cuticle area. He then proceeded to continue filing aggressively after I told him it hurt and please could be more gentle. He ignored this and I had to pull my hand away as it hurt so much. He didn’t apologise and clearly didn’t care that he was hurting me! After he finished he didn’t give me any cuticle oil and was very abrupt. Very disappointed in the service.