I had an appointment, yet had to wait to be seen. I don't think they should start walk ins when they know someone with an appointment is due to arrive within 5 mins, as this meant o then had to wait for someone to finish a manicure before my pedicure could be started. It had been a while since I had a pedicure so sort of felt sorry for the beautician taking on my feet but hey I'm sure she'd seen worst lol or at least I hoped so. I was happy with the scrub and pedicure it self but she could have massaged with a tad more enthusiasm. What I was mainly disappointed by is that when they finish a pedicure they simple rinse out the basin with WATER only. So I just got a lovely pedicure in a relaxing chair yet my feet were soaked in a rinsed only basin, no disinfectant, antibacterial spray was used although I could clearly see them available. I would go again as it was good value I will simply be asking them to clean it first in front of me so I know it has been cleaned and not rinsed.