First time here was great - efficient, friendly and a well done pedicure. The second time, it was full and lots of people waiting, including me even though I had booked. The pedicure wasn't quite as I had asked despite showing the lady doing it a picture. The manicure was the same but it was done by a different lady who appeared to be put out by the fact that she had to give the manicure at all. The nails, again didn't look like the picture I had shown, despite it being a simple design. I had to ask someone else to sort it. Which they did. For a manicure and pedicure, I was in there for a very long time. Mainly because of the waiting time. Not enthralled by this experience but you seem to get variable service depending on who you get.