Was seen straight away however that's where things went down hill, the gentleman doing my nails cut 3 of my cuticles (which are now really painful) drawing blood in the process and the acrylics themselves were bumpy, uneven and someone had to correct a couple for me. Some are still really thick in areas and thin at other points. Absolutely unacceptable for the price paid. I'm not sure whether this was the individual operator as everyone else seemed pleased and their nails were lovely.