Urooj was the receptionist and she kindly gave directions as I got lost on my way there. The lady who gave the massage itself was pleasant and cooperative. She adapted regarding my hand injury; she also worked on my shoulders and back very well... My main issue was that olive oil of cooking quality was used for the massage. Had I known, I would take my own almond or coconut oil with essential oils added. The floor was tiled and cold but with no rug between either treatment beds.