I was really looking forward to my visit but was so disappointed. Upon arrival, I was repeatedly asked to cancel the booking and pay direct which made me uncomfortable. I booked a 60 min massage however it ended at 45 mins - when I raised this, I was told an hour had passed, it had not. During the massage (done with latex gloves - thankfully no allergies) I was covered with a blanket (doubt this is changed per client) rather than fresh towels so couldn’t wipe off the oil before getting dressed.